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What is a Social Media Consultant?

2
Feb/09
11

Going back a few years i entered the SEO arena when it was still a developing market.

I learned my skills and developed lots of sites to make money and did lots of client work.

SEO is a tough process with man/woman battling against the google/yahoo and msn so its very difficult to understand and to win.

Recently there have been a lot more people turning their back on the SEO market because its now a highly developed market and its much harder to make a noise in the crowd.
Last year it seemed like everyone was an seo but all thats changing.

Enter the Social Media Consultant!

I am still trying to work out what a social media consultant is, what they do and what the deliver or promise to deliver?

It seems the role of a social media consultant is to spend all day on twitter and facebook helping to build the profiles of companies that confuse popularity and page views with sales or conversions.

The SEO consultants making the most noise a few years ago were mostly full of shit and often had made very little revenue out of their few sites they built in between talking shite on forums and blogs about how great they were.

What about Social Media Consultants?

I am assuming they are highly skilled at talking about crap 24/7 on twitter and spending countless hours pretending to be hot girls on facebook or myspace to build up the amount of “friends” they or their clients have.

I hope someone can reply to this and correct my thinking that a social media consultant is just someone who charges clients to show them how to waste days and nights messing about on facebook or twitter rather than trying to generate sales and conversions through conventional methods.

Does this mean that the search engines are even more wide open for the pillaging while all these social media consultants are becoming experts in talking trash on twitter and facebook?

Please correct me if my thinking is way off!!

Comments (11) Trackbacks (0)
  1. Flodner
    3:59 pm on February 4th, 2009

    I cannot correct your thinking about these consultants, but what do you think which methods are best for promotion on social media?

  2. mark
    7:33 am on February 5th, 2009

    yeah, you’re a bit off on what a social media consultant does. of course, I’m a variant of the breed–I build online communities, using social media, so I’m not exactly a consultant.

    SEO is still very much “in”. More now than ever, if you’re good at it…and I look forward to learning more about it from you.

    Social media also has a value–SEO gets people to a site, and possibly to a shopping cart.

    Social media is about connecting people to a brand in ways that benefit both parties. It’s NOT just time on FB or Twitter. Those are tools…mechanisms to reach where some of the people are–but more importantly, the people who are there have reach to other people.

    What’s the value of social media? Well, it’s cheap advertising for one, More importantly, it’s *connection*. Rather than *just* sell stuff, which is a one-time proposition, social media allows both sides to connect with each other and form a lasting relationship.

    Marketing is now becoming about relationships, not just one-time sales.

    Just like teaching people how to be good at SEO is a skill set–the art of putting people together so they form healthy relationships is a skill set too.

    Don’t confuse the tools with what they can build. A house is not a hammer or a saw, but you can build one with them. FB and Twitter are just tools, not the thing we’re trying to build.

    Hope this helps you understand a bit more.

  3. Earl Grey
    2:01 am on February 12th, 2009

    @ Mark

    Thats the best explanation i have ever heard of monetizing things like twitter and other social media.

    Superb

  4. Earl Grey
    2:22 am on February 14th, 2009

    I still dont get it.

    All i see is social media people talking to social media people and trying to get people to their blogs or facebook.

    At some point someone has to spend some money so someone can get paid.

    What exactly am i missing here?

    I still dont see where people are making money from actually selling something other than how to do social media.

    I spoke to one person who seemed like they were full of shit and told me they made a load of money but had no way to back it up.
    It just happend he sold a product that spammed twitter and it currently trying to ditch it.

    I see lots of needy people trying to get more followers on facebook and twitter in the hope that they will chatter to them on a wall or reply direct on twitter.

    And then i see lots of needy people begging others to go and read their blog.

    Seems to me that it is just FFA Ads from 1990 under the name of social media.

    Also seems that facebook, twitter and other fuckwit ways to waste time will cause a lot of people to chase round in the hope they will make a fortune or get a big name WITHOUT A POOL OF USERS COMING FROM THE OUTSIDE TO BUY.

    Yes i sell tools in syndk8 but thats a tiny piece of my income.

    The real money i make comes from a search on google from an end user.
    They earn money at work in offline jobs and then bring it to the web.

    Is twitter like warrier forum where nobody actually gets an end user to buy a product from a google search but rather just sells something to a forum member?

    Maybe i have been too long in the game and i am organic seo only which means i am not evolving but looking at the fuckwit generation spending most of their time on facebook and twitter or in email replying to fellow fuckwits i am going to do ok.

    I will stick to organic seo thanks because someone has to fill the search engines with products for end users to buy.

  5. Earl Grey
    2:25 am on February 14th, 2009

    @Mark

    So please define an online community to me?

    Does that mean a facebook group or a load of followers on twitter or does it mean building a real community like a forum with 100`000 users all on a domain you own and can monetize or sell?

  6. CoolSeo
    2:14 am on February 20th, 2009

    Interesting blog post and discussion, Ive spent alot of time on social media and can say that the conversion rates are very low for me and the ban rates are very high but.

    Mabye its my methods because I dont understand is how to sell stuff and use social sites for marketing with out being labeled a spammer.

    I believe If done in volume enough, it will bring in the money. But isnt that true for conventional methods as well?

    Im certianly not going to hire a Social Media Consultant unless he could actualy prove to me it would be worth it.

    I feel the best position to make profit “in the social media game” is to be the owner of a popular social media website not just a user spamming links and begging people to add you lol..

    For me at least I feel instead of spending my time making profiles and getting friends it would be better to make my own social media website.

  7. Cris Jackson
    7:08 pm on February 20th, 2009

    I think the majority of people you run into on social networks are full of shit, however there are the few that actually know what they are doing. Social networks are good for engaging users directly, or as Mark previous stated assuming a relationship with them. However, in my personal experience I have found that Social Networks are not good for selling physical items or products. The relationships one creates are very artificial and based in general courtesy at best. Social networks are excellent for selling digital media, .i.e websites, movies, pictures, and audio. They are excellent for selling things that only exist in the digital realm. The other problem one runs into is the idea of sale itself, but I refuse to delve to far into that for business reasons. Finally, facebook and twitter are nice, however Myspace remains by far the most effective network because of its size and clientele. Myspace is terrible from the perspective of sales merchant, but for one distributing digital media, it is the easiest to access and exploit.

  8. John W. Palmer
    4:51 pm on February 23rd, 2009

    Social Media is wayyy overblown for many people. I agree with Mark, he’s all about the relationship management aspect that comes with this. I’ve got a couple of standard examples that I think would help you understand what Social Media Marketing can do for people that I use quite often. First, though- I think it makes sense to establish why this new form of relationship management between company and consumer (or other company) is making sense.

    Today’s consumer is all about direct access, feeling catered to, and being able to maintain communication with many different people all at once. They expect companies to be socially responsible, very transparent, and create a brand that they can align themselves with.

    So, a guy goes onto a forum where they’re discussing gas prices- a novel concept, right? -and posts about a Shell gas station where consistently the price is 10 cents a gallon higher than the 3 neighboring stations. It’s one of those 4-way intersections with a gas station on each corner, and he’s just ticked about it. “How can these guys justify consistently being a higher price,” so on and so forth.

    A Shell Gas representative comes on to the forum, clearly identifies himself as a Shell rep, and then asks the guy for the address of the station. He cites the fact that a situation like this is in violation of their franchising policy, and wants to correct it. They take the conversation into an e-mail to exchange identifying information.

    Literally the next day, the guy with the original complaint comes back to the forum, and happily reports that the price at the Shell station is now a penny lower than its neighbors! He’s so thrilled that he managed to help Shell manage their size and regulate itself, and declares their proactivity in seeking him out as “excellent customer service.” So much so, that he says he’d be more likely to pick a Shell gas station over others on his next trip.

    The bonus to this is that not only is a relationship established here where an evangelist to the Shell brand has been created, but now this conversation lives on into the eternity of the internet. If people search for Shell gas, this conversation might turn up. The conversation itself becomes a touch point that is part of the Shell online presence, and ultimately their brand.

    Now, If my client had paid me to go out and proactively perform these kinds of (honest and authentic) engagements, I’d try to even kick back some kind of ROI report to them, citing the cost it would take to specifically advertise on this cite for a certain space, then equate that to the space our conversation was in, summing to a dollar figure.
    Now I’m just getting verbose. I hope this helped.

    Feel free to e-mail me or follow me on Twitter ;) http://twitter.com/jwpalmer
    ..you know, just in case you want to talk more!

  9. seo consultants
    8:27 am on February 25th, 2009

    What an amazing resource! this article is just what I have been looking for.Thanks for posting.

  10. Radman
    5:57 pm on March 12th, 2009

    Does anyone else have any experience with this?

  11. Flodner
    2:18 pm on June 18th, 2009

    Interesting discussion guys,
    I strongly dislike facebook and myspace, but I like twitter.
    I agree with Mark about establishing relationships, but now I have more than 700 unanswered directl messages on Twitter (most of them are automatically sent) and as far as the number grows - the less desire to read them I have…

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